General Rules

General Rules

Before we start, please note that:

• In order to use the impersonation functionality, the Notifications app must be activated in your platform.
• Superadmins can impersonate any user or Power User
• Superadmin cannot impersonate other Superadmins
• Superadmin cannot impersonate users while impersonating a Power User
• Power Users can impersonate only the users assigned to them as resources
• Power Users cannot impersonate other Power Users
• When the Extended Enterprise app is active, Power Users can only impersonate the users belonging to the domains they are assigned to

Use Case Scenarios

A useful scenario for this functionality is helping your users with troubleshooting issues. 

For example, if one of your users contacts you because he/she is facing a problem in the platform, you can log in as this user and help him or her with the problem. Thanks to the impersonation functionality, both you and your users will save time and effort, because your users won’t need to provide you with a detailed (and not easy) explanation of what isn’t working in their platform.