Notification Events and Conditions

Created by Mohammed Hasan, Modified on Fri, 17 Feb, 2023 at 1:03 PM by Mohammed Hasan

Notification Events and Conditions

The list of events and conditions is sorted by categories which can be easily accessed by clicking on the category links.

Course Notifications

Assignment Has Been Evaluated

This notification is sent when an assignment has been evaluated by an instructor, a Power User, or a Superadmin.

Applicable Course Types	All Course Types
Time Triggers	At Time Of
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[course_name]` `[course_link]` `[evaluation]` `[assignment_status]` `[evaluation_message]` `[assignment_name]` `[assignment_play_link]` `[assignment_admin_link]` `[course_saml_link]`
Recipients	Users, Power Users, Instructor(s), Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

Assignment Waiting To Be Reviewed Since N Hours

This notification is sent when N hours have passed since an assignment has been submitted by a learner.

Applicable Course Types	All Course Types and Learning Plans
Time Triggers	After
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[course_name]` `[course_link]` `[assignment_title]` `[assignment_date]` `[assignment_name]` `[assignment_play_link]` `[assignment_admin_link]` `[course_saml_link]`
Recipients	Instructor(s), Power Users, Superadmins, Managers
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

Catchup Limit Changed

This notification is sent when the limit is changed for the number of catchup courses that can be taken in a learning plan. In the case of users, they are only notified if they are enrolled in that learning plan.

Applicable Course Types	All Learning Plans (not available for single learning plans)
Time Triggers	At Time Of
Available Shortcodes	`[catchup_limit]` `[learningplan_name]` `[first_name]` `[last_name]`
Recipients	Users, Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes	This notification is available for theme 6.9 only since the catchup functionality is not available for theme 7.0

Catchup Course Available

This notification is sent when a catchup course is added to a learning plan AFTER a user has been enrolled. In the case of users, they are only notified if they are enrolled in that learning plan.

Applicable Course Types	All Learning Plans (not available for single learning plans)
Time Triggers	At Time Of
Available Shortcodes	`[learningplan_name]` `[first_name]` `[last_name]` `[course_name]` `[course_link]` `[course_saml_link]`
Recipients	Users
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes	This notification is available for theme 6.9 only since the catchup functionality is not available for theme 7.0

Course Has Been Deleted

Informs Superadmins that a course or a learning plan has been deleted by another Superadmin or Power User.

Applicable Course Types	All Course Types and Learning Plans
Time Triggers	At Time Of
Available Shortcodes	`[course_name]`
Recipients	Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

Course Has Expired

Triggers when a course's end date is about to be or has already passed.

Applicable Course Types	All Course Types and Learning Plans
Time Triggers	Before & After
Available Shortcodes	`[course_name]` `[course_link]` `[first_name]` `[last_name]` `[username]` `[expire_at]` `[sso_link]` `[reset_pwd_link]` `[course_saml_link]`
Recipients	Users, Power Users, Instructor(s), Superadmins
Notification Priority	Normal
Template Available	Yes
Visible To Power Users
Additional Notes	This notification is sent both when the course has expired and when the enrollments have expired

Course Properties Have Been Changed

Triggers any time changes are made to the course's language, credits (CEUs) value, average time, date begin/end, or additional fields.

Applicable Course Types	All Course Types and Learning Plans
Time Triggers	At Time Of
Available Shortcodes	`[course_name]` `[course_link]` `[first_name]` `[last_name]` `[username]` `[course_saml_link]`
Recipients	Users, Power Users, Instructor(s), Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes	The `[first_name]`, `[last_name]` and `[username]` shortcodes for this notification event are automatically populated referencing the user who performed the course properties modification, not the notification recipient.

Decommissioned Courses

Notification is automatically sent 90 days before the course is decommissioned in Docebo Content.

Applicable Course Types	Docebo Content Courses
Time Triggers	At Time Of
Available Shortcodes	`[first_name]` `[last_name]` `[decommissioned_courses_list]`
Recipients	Superadmins
Notification Priority	Normal
Template Available	Yes
Visible To Power Users	No
Additional Notes	The notification time trigger is at the time of, but it is actually sent 90 days before the content is decommissioned.

Digest: Course Has Expired

Triggers when a number of courses in which a user is enrolled are going to expire.

Applicable Course Types	All Course Types
Time Triggers	Every
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[course_name]` `[course_link]` `[subscribed_at]` `[expire_at]` `[reset_pwd_link]` `[course_saml_link]`
Recipients	Users, Power Users, Instructor(s), Superadmins
Notification Priority	Normal
Template Available	Yes
Visible To Power Users
Additional Notes	When using shortcodes related to the elements belonging to the list of items reported in this notification, enclose them between `[items]` and `[/items]`. Other shortcodes can be left outside those tags.

Digest: Learner Has Yet To Complete A Course (Admin Only)

Triggers when there are users enrolled who have not yet completed the course.

Applicable Course Types	Courses Only (No Learning Plan)
Time Triggers	Every or Manually
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[course_name]` `[course_link]` `[subscribed_at]` `[expire_at]` `[course_saml_link]` `[esignature_course]`
Recipients	Superadmins, Power Users, Managers
Notification Priority	Normal
Template Available	Yes
Visible To Power Users	Yes
Additional Notes	When using shortcodes related to the elements belonging to the list of items reported in this notification, enclose them between `[items]` and `[/items]`. Other shortcodes can be left outside those tags. The `[items]` and `[/items]` tags define the list of courses or items that are automatically populated by the system and are already listed within the notification body - these shouldn't be amended when setting up the notification. The [esignature_course] shortcode is active only if the e-signature app is active.

Digest: Learner Has Yet To Complete A Course

Triggers when a number of courses in which a user is enrolled have not yet been completed by the user.

Applicable Course Types	All Course Types
Time Triggers	Every&Manually
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[course_name]` `[course_link]` `[subscribed_at]` `[expire_at]` `[sso_link]` `[reset_pwd_link]`
Recipients	Users, Power Users, Instructor(s), Superadmins, Managers
Notification Priority	Normal
Template Available	Yes
Visible To Power Users
Additional Notes	While end users will only receive one digest email, Superamins and Power Users will still receive one digest email per user. When using shortcodes related to the elements belonging to the list of items reported in this notification, enclose them between `[items]` and `[/items]`. Other shortcodes can be left outside those tags. The `[items]` and `[/items]` tags define the list of courses or items that are automatically populated by the system and are already listed within the notification body - these shouldn't be amended when setting up the notification.

Digest: User Enrolled In A Course

Triggers when a user is enrolled in a number of courses.

Applicable Course Types	All Course Types
Time Triggers	Every
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[course_name]` `[course_link]` `[subscribed_at]` `[expire_at]` `[sso_link]` `[reset_pwd_link]`
Recipients	Users, Power Users, Instructor(s), Superadmins, Managers
Notification Priority	Normal
Template Available	Yes
Visible To Power Users
Additional Notes	While end users will only receive one digest email, Superamins and Power Users will still receive one digest email per user. When using shortcodes related to the elements belonging to the list of items reported in this notification, enclose them between `[items]` and `[/items]`. Other shortcodes can be left outside those tags. In the Advanced tab of the Advanced Settings area of the platform (Admin Menu, Advanced Settings item), flag the Send immediate notification digest on the massive enrollment action option to send an immediate notification digest for a massive enrollment action in your platform. Please note that when this option is selected, it will no longer be possible to schedule the notification and you will only have the option to send it manually.

ILT Event Starting

Triggers for every event of ILT sessions. Informs parties of when their ILT event is about to start or has already begun.

Applicable Course Types	ILT (Instructor-Led Training) Courses and Learning Plans
Time Triggers	Before & After
Available Shortcodes	`[course_name]` `[course_link]` `[course_saml_link]` `[session_saml_link]` `[session_name]` `[event_name]` `[event_date]` `[calendar_sync_url]`
Recipients	Users, Power Users, Instructor(s), Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

ILT Session Changed

Triggers when any change is made to an ILT session. Depending on the selected target, it notifies the users enrolled in the session (with enrolled, in progress, and completed status), the instructors enrolled in the course session/events, the Power Users who have visibility over the course (irrespective of whether they have visibility over users enrolled in the session or not), or all Superadmins.

Applicable Course Types	ILT (Instructor-Led Training) Courses and Learning Plans
Time Triggers	At Time Of
Available Shortcodes	`[first_name]` `[last_name]` `[course_name]` `[course_link]` `[session_name]` `[session_dates]` `[session_location]` `[session_classroom]` `[calendar_attachment]` `[calendar_sync_url]` `[session_date_usertimezone]` `[session_date_usertimezone]` `[course_saml_link]` `[session_saml_link]`
Recipients	Users, Power Users, Instructor(s), Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes	Power Users will receive a notification if they have visibility over the Course (even if they have no visibility over users enrolled in the session)

ILT Session Deleted

Triggers when an ILT session is deleted by a Superadmin.

Applicable Course Types	ILT (Instructor-Led Training) Courses and Learning Plans
Time Triggers	At Time Of
Available Shortcodes	`[first_name]` `[last_name]` `[course_name]` `[course_link]` `[session_name]` `[session_dates]` `[calendar_attachment]` `[calendar_sync_url]` `[course_saml_link]`
Recipients	Users, Power Users, Instructor(s), Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users	No
Additional Notes

ILT Session Starting

Triggers for the first event of ILT sessions. Informs parties of when their ILT session is about to start or has already begun.

Applicable Course Types	ILT (Instructor-Led Training) Courses and Learning Plans
Time Triggers	Before & After
Available Shortcodes	`[course_name]` `[course_link]` `[session_name]` `[session_dates]` `[calendar_attachment]` `[calendar_sync_url]` `[session_date_usertimezone]` `[course_saml_link]` `[session_saml_link]`
Recipients	Users, Power Users, Instructor(s), Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

Instructor Evaluated A Test Question

Triggers when the instructor of a course evaluates an extended text or uploads file test questions in a user’s test.

Applicable Course Types	All Course Types and Learning Plans
Time Triggers	At Time Of
Available Shortcodes	`[course_name]` `[course_link]` `[first_name]` `[last_name]` `[username]` `[user_email]` `[test_name]` `[completion_date]` `[test_score]` `[test_results]` `[question_score]` `[question_title]` `[question_answer]` `[course_saml_link]`
Recipients	Users, Power Users, Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

Learner Completed A Course

Triggers when a course is marked as complete (all training materials are completed or end object marker is completed).

Applicable Course Types	All Course Types and Learning Plans
Time Triggers	At Time Of & After
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[course_name]` `[course_link]` `[completed_at]` `[final_score]` `[uuid]` `[first_multidomain]` `[course_id]` `[course_saml_link]`
Recipients	User, Power Users, Instructor(s), Superadmins, Managers
Notification Priority	High
Template Available	Yes
Visible To Power Users
Additional Notes	Please note that this notification is also sent when a Superadmin or Power User manually marks the learner as completing a course. The notification is sent to Power Users only if both the learner and the completed course are assigned to the Power User.

Learner Completed Or Failed A Test In A Course

Triggers when a user submits a test training material in a course of any type and the test is immediately marked as completed or failed (no questions that need evaluation, such as the extended text or upload file question type).

Applicable Course Types	All Course Types and Learning Plans
Time Triggers	At Time Of
Available Shortcodes	`[course_name]` `[course_link]` `[first_name]` `[last_name]` `[username]` `[user_email]` `[test_name]` `[completion_date]` `[test_score]` `[test_results]` `[course_saml_link]`
Recipients	Power Users, Instructor(s), Superadmins
Notification Priority	Normal
Template Available	Yes
Visible To Power Users
Additional Notes

Learner Has Yet To Complete A Course

This notification is sent based on enrollment dates, not on expiration dates. For example, if this notification is set to be sent two days after the event. it will be sent two days after the user is enrolled (assuming the user hasn't completed the course).

Applicable Course Types	All Course Types
Time Triggers	After & Manually
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[course_name]` `[course_link]` `[subscribed_at]` `[expire_at]` `[sso_link]` `[reset_pwd_link]`
Recipients	Users, Power Users, Instructor(s), Superadmins, Managers
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

Learner Submitted A Test And Evaluation Is Needed

Triggers when a user submits a test training material in a course of any type and the test needs an evaluation from an instructor. This means that the test contains question types (extended text or upload file) that require instructor evaluation.

Applicable Course Types	All Course Types
Time Triggers	At Time Of
Available Shortcodes	`[course_name]` `[course_link]` `[first_name]` `[last_name]` `[username]` `[user_email]` `[test_name]` `[completion_date]` `[test_score]` `[test_results]`
Recipients	Power Users, Instructor(s), Superadmins, Managers
Notification Priority	High
Template Available
Visible To Power Users
Additional Notes

Learner Submitted Assignment

Triggers when a learner submits an assignment.

Applicable Course Types	All Course Types and Learning Plans
Time Triggers	At Time Of
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[course_name]` `[course_link]` `[assignment_title]` `[assignment_date]`
Recipients	Users, Instructors, Power Users, Superadmins, Managers
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes	In order for an instructor, a manager, or a Power User to receive the notification, they must belong to the same branch as the user submitting the assignment, if selected as a filter for the notification.

New Category

Triggers when a new course category is created.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[category_name]`
Recipients	Users, Power Users, Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

New Course

Triggers when a new course is created.

Applicable Course Types	All Course Types
Time Triggers	At Time Of
Available Shortcodes	`[course_name]` `[course_link]`
Recipients	Power Users and Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

New ILT Session Created (UPDATED!)

Triggers each time an ILT session is created by a Superadmin or Power User. It is sent to all the users enrolled in the course.

Applicable Course Types	ILT (Instructor-Led Training) Courses
Time Triggers	At Time Of
Available Shortcodes	`[first_name]` `[last_name]` `[course_name]` `[course_link]` `[session_name]` `[session_dates]` `[calendar_attachment]` `[calendar_sync_url]` `[course_saml_link]` `[session_saml_link]`
Recipients	Users, Power Users, Instructor(s), Superadmins
Notification Priority	Normal
Template Available	No
Visible To Power Users	Yes
Additional Notes	When selecting Users as recipients of this notification, use the Custom Selection option to filter the recipients by selecting only the users still not enrolled in any session of the course (only enrolled in the course) and/or the users on the waiting list of at least one session of the same course. This selection prevents the sending of unnecessary notifications to the users already enrolled in a session of the same course.

Training Material Has Been Created

Triggers when new training material is created in a course.

Applicable Course Types	All Course Types and Learning Plans
Time Triggers	At Time Of
Available Shortcodes	`[course_name]` `[lo_title]` `[course_link]` `[lo_type]`
Recipients	Users, Power Users, Instructor(s), Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users	No
Additional Notes

User Approval

Triggers when a Superadmin or Power User approves a user's enrollment in a course from the course waiting list.

Applicable Course Types	All Courses
Time Triggers	At Time Of
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[course_name]` `[course_link]`
Recipients	Users, Power Users, Superadmins, Instructor
Notification Priority	High
Template Available
Visible To Power Users
Additional Notes

User Approved Into ILT Session

Notifies the audience that a user has been approved by a Superadmin in an ILT session. Users receive this notification when they are approved. Power Users must be assigned the course and user to receive the notification.

Applicable Course Types	ILT (Instructor-Led Training) Courses
Time Triggers	At Time Of
Available Shortcodes	`[session_name]` `[session_dates]` `[session_location]` `[session_classroom]` `[course_link]` `[first_name]` `[last_name]` `[course_name]` `[calendar_attachment]` `[calendar_sync_url]` `[session_date_usertimezone]`
Recipients	Users, Power Users, Instructor(s), Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes	Sent to Power Users only if both the learner and the completed ILT Course are assigned to them.

User Bought A Course

Triggers when a course successfully purchases a course.

Applicable Course Types	All Course Types and Learning Plans
Time Triggers	At Time Of
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[order_receipt]` `[order_id]` `[payment_date]` `[subtotal]` `[discount]` `[total_paid]` `[company]` `[address]` `[state]` `[zip]` `[city]` `[country]` `[order_items]`
Recipients	Users, Power Users, Instructor(s), Superadmins
Notification Priority	High
Template Available	No
Visible To Power Users
Additional Notes	The `[order_items]` shortcode displays prices excluding taxes.

User Enrolled In ILT Session

Notifies the audience when a user has been enrolled in an ILT session. Please note that this does not apply to enrollments requiring approval.

Applicable Course Types	ILT (Instructor-Led Training) Courses
Time Triggers	At Time Of
Available Shortcodes	`[session_name]` `[session_dates]` `[session_location]` `[session_classroom]` `[course_link]` `[first_name]` `[last_name]` `[course_name]` `[calendar_attachment]` `[calendar_sync_url]`
Recipients	Users, Power Users, Instructor(s), Superadmins
Notification Priority	High
Template Available
Visible To Power Users
Additional Notes

User Enrolled In A Course

Triggered when a Superadmin or an instructor enrolls a user in an e-learning or ILT course. Also triggered when a user self-enrolls from a course catalog into a course.

Applicable Course Types	All Course Types
Time Triggers	At Time Of & After
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[course_name]` `[course_link]` `[subscribed_at]` `[expire_at]` `[sso_link]` `[reset_pwd_link]`
Recipients	Users, Power Users, Instructor(s), Superadmins, Managers
Notification Priority	Normal
Template Available	Yes
Visible To Power Users
Additional Notes

User Has Failed ILT Session

Triggers when a Superadmin or an instructor fails a learner in an ILT session.

Applicable Course Types	ILT (Instructor-Led Training) Courses and Learning Plans
Time Triggers	At Time Of
Available Shortcodes	`[course_name]` `[course_link]` `[session_name]` `[first_name]` `[last_name]` `[username]`
Recipients	Users, Power Users, Instructor(s), Superadmins
Notification Priority	High
Template Available
Visible To Power Users
Additional Notes

User Has Passed ILT Session

Triggers when a Superadmin or an instructor passes a learner in an ILT session.

Applicable Course Types	ILT (Instructor-Led Training) Courses
Time Triggers	At Time Of
Available Shortcodes	`[course_name]` `[course_link]` `[session_name]` `[first_name]` `[last_name]` `[username]`
Recipients	Users, Power Users, Instructor(s), Superadmins
Notification Priority	High
Template Available
Visible To Power Users
Additional Notes

User Level Has Been Changed In A Course

Triggers when a Superadmin adjusts the user level of a user within a course.

Applicable Course Types	All Course Types and Learning Plans
Time Triggers	At Time Of
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[course_name]` `[user_course_level]` `[course_link]`
Recipients	Users, Power Users, Instructor(s), Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

User Performed The E-Signature Course's Authentication

This notification is sent when a user completes the e-signature for a course.

Applicable Course Types	Courses only (No Learning Plan)
Time Triggers	At Time Of or After
Available Shortcodes	`[username]` `[course_name]` `[course_type]` `[authentication_gateway]` `[esignature_hash]` `[completion_date]` `[URL]` `[trainingmaterials_and_versioning_and_scores]`
Recipients	Superadmins, Power Users, Managers, Instructors, Users
Notification Priority	Normal
Template Available	Yes
Visible To Power Users	Yes
Additional Notes	This notification is configurable only if the E-Signature App is active. The shortcode `[URL]` contains the link to download the certificate.

User Unenrolled From ILT Session

Notifies the audience when a user has been unenrolled from an ILT session.

Applicable Course Types	ILT (Instructor-Led Training) Courses
Time Triggers	At Time Of
Available Shortcodes	`[first_name]` `[last_name]` `[session_name]` `[session_dates]` `[session_location]` `[session_classroom]` `[course_link]` `[calendar_attachment]` `[calendar_sync_url]`
Recipients	Users, Power Users, Instructor(s), Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

User Unenrolled From A Course

Triggered when a Superadmin or an instructor unenrolls a user from a course. Also triggered when a user self-unenrolls from a course catalog out of a course.

Applicable Course Types	All Course Types and Learning Plans
Time Triggers	At Time Of
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[course_name]` `[course_link]`
Recipients	Users, Power Users, Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

User Waiting To Be Approved To An ILT Session

Triggered when a user self-enrolls in an ILT session. The notification is always sent when the course enrollment policy is set to Admin approval, and when it is set to Free but the user is placed on the course waiting list because the session is full.

Applicable Course Types	ILT (Instructor-Led Training) Courses and Learning Plans
Time Triggers	At Time Of
Available Shortcodes	`[session_name]` `[session_dates]` `[session_location]` `[session_classroom]` `[course_link]` `[first_name]` `[last_name]` `[course_name]` `[calendar_attachment]` `[calendar_sync_url]`
Recipients	Users, Power Users, Instructor(s), Superadmins, Managers
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

User Waiting To Be Enrolled In A Course

Notifies the audience that a user is on the waiting list for a course without any session selected.

Applicable Course Types	All Course Types and Learning Plans
Time Triggers	At Time Of & After
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[course_name]` `[course_link]` `[subscribed_at]` `[session_name]` `[session_dates]` `[session_location]` `[session_classroom]`
Recipients	Users, Power Users, Instructor(s), Superadmins, Managers
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes	The Shortcodes session_name, session_dates, session_location and session_classroom are available only for ILT courses.

User Was Declined From An ILT Session

Triggered when the Superadmin rejects the self-enrollment of the user in an ILT session.

Applicable Course Types	ILT (Instructor-Led Training) Courses and Learning Plans
Time Triggers	At Time Of
Available Shortcodes	`[session_name]` `[session_dates]` `[session_location]` `[session_classroom]` `[course_link]` `[first_name]` `[last_name]` `[course_name]` `[calendar_attachment]` `[calendar_sync_url]`
Recipients	Users, Power Users, Instructor(s), Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

Certification Notifications

Certification Has Been Issued

Certification Has Expired

Certification Has Been Issued

This notification is triggered when a certification is received after the completion of any course. This trigger requires the Certifications and Retraining App to be active.

Applicable Course Types	Any course with a certification assigned
Time Triggers	At Time Of & After
Available Shortcodes	`[cert_title]` `[cert_description]` `[cert_expire_at]` `[cert_issued_on]` `[cert_item_name]` `[cert_item_type]` `[username]` `[first_name]` `[last_name]` `[user_email]`
Recipients	Users, Power Users, Superadmins
Notification Priority	High
Template Available
Visible To Power Users	No
Additional Notes

Certification Has Expired

This notification is triggered when a certification is approaching its due date. This trigger requires equires the Certifications and Retraining App to be active.

Applicable Course Types	Any course with a certification assigned
Time Triggers	Before & After
Available Shortcodes	`[cert_title]` `[cert_description]` `[cert_expire_at]` `[cert_issued_on]` `[cert_item_name]` `[cert_item_type]` `[renew_link]` `[username]` `[first_name]` `[last_name]` `[user_email]`
Recipients	Users, Power Users, Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users	No
Additional Notes

Gamification Notifications

Contest Completed

Triggers when a contest timeframe has elapsed. This trigger requires the Gamification app to be active.

Applicable Course Types	N/A
Time Triggers	All
Available Shortcodes	`[contest_description]` `[contest_end_date]` `[contest_goal]` `[contest_link]` `[contest_name]` `[contest_start_date]`
Recipients	Users, Power Users, Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users	No
Additional Notes

New Contest Started

Triggers when an admin creates a new contest. This trigger requires the Gamification app to be active.

Applicable Course Types	N/A
Time Triggers	All
Available Shortcodes	`[contest_description]` `[contest_end_date]` `[contest_goal]` `[contest_link]` `[contest_name]` `[contest_start_date]`
Recipients	Users, Power Users, Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users	No
Additional Notes

Superadmin Approved The Reward Request

Triggers when a Superadmin approves a reward request submitted by a learner from inside the Rewards Marketplace.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[reward_name]` `[reward_coins]` `[reward_request_date]`
Recipients	Users, Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

Superadmin Rejected The Reward Request

Triggers when a Superadmin rejects a reward request submitted by a learner from inside the Rewards Marketplace.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[reward_name]` `[reward_coins]` `[reward_request_date]`
Recipients	Users, Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

User Asked To Redeem A Reward

Triggers when a user asks to redeem their coins for a reward in the Rewards Marketplace. The notification is sent to the Superadmin.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[reward_name]` `[reward_coins]` `[reward_request_date]`
Recipients	Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users	No
Additional Notes

Other Notifications

E-commerce Settings Were Changed

Triggered when a Superadmin updates any e-commerce settings.

Applicable Course Types	N/A
Time Triggers	At Time Of, Before & After
Available Shortcodes	`[username]` `[first_name]` `[last_name]` `[user_email]`
Recipients	Superadmin
Notification Priority	Normal
Template Available
Visible To Power Users	No
Additional Notes

Send An External Notification

A notification type that can be triggered remotely from a third party using APIs. Must have one of the following fields: Docebo User ID, Docebo username, and Docebo Unique User ID (UUID).

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[username]` `[first_name]` `[last_name]` `[user_email]` `[user_password]` `[lms_link]` `[register_date]` `[verification_link]` `[course_name]` `[course_link]` `[expire_at]` `[session_name]` `[session_dates]` `[session_location]` `[webinar_session_details]` `[learningplan_code]` `[learningplan_name]` `[learningplan_user_validity_start]` `[learningplan_user_validity_end]`
Recipients	External
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes	Used for the Course has Changed webhook for the Automation app. The `[user_password]` shortcode will be substituted by the Reset Your Password link in the notification.

New Privacy Policy Version

Triggered when a new version of any Privacy Policy (default or not) is created in the platform.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[subdomain_name]` `[subdomain_url]` `[user_email]` `[username]`
Recipients	Users, Power Users, Superadmins
Notification Priority	Normal
Template Available	Yes
Visible To Power Users	No
Additional Notes

New Terms & Conditions Version

Triggered when a new version of any Terms & Conditions (default or not) is created in the platform.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[subdomain_name]` `[subdomain_url]` `[user_email]` `[username]`
Recipients	Users, Power Users, Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users	No
Additional Notes

Reports Data Refresh Failed

This notification is sent when the reports data refresh operation could not be completed.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	N/A
Recipients	Superadmins
Notification Priority	Normal
Template Available	No
Visible To Power Users	No
Additional Notes

New Wire Transfer Transaction

This notification is sent to users selecting wire transfer as the payment method for their purchase. It should include all the bank details needed by the user to complete the payment.

Applicable Course Types	All Courses and Learning Plans
Time Triggers	At Time Of
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[order_receipt]` `[order_id]` `[subtotal]` `[discount]` `[total_paid]` `[company]` `[address]` `[state]` `[zip]` `[city]` `[country]` `[order_items]` `[bank_details]` `[transaction_deadline]`
Recipients	Users, Superadmins
Notification Priority	High
Template Available	No
Visible To Power Users	No
Additional Notes

Wire Transfer Transaction Canceled

This notification is sent to users who purchased a course and paid via wire transfer when their transaction is canceled by a Superadmin.

Applicable Course Types	All Courses and Learning Plans
Time Triggers	At Time Of
Available Shortcodes	`[order_id]` `[order_receipt]` `[order_items]` `[username]` `[first_name]` `[last_name]` `[date_of_order_cancellation]` `[payment_date]` `[admin_who_cancelled]`
Recipients	Users, Superadmins
Notification Priority	High
Template Available	No
Visible To Power Users	No
Additional Notes

Wire Transfer Transaction Marked As Paid

This notification is sent to the users who purchased a course and paid via wire transfer as a confirmation that the payment has been received.

Applicable Course Types	All Courses and Learning Plans
Time Triggers	At Time Of
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[order_receipt]` `[order_id]` `[subtotal]` `[discount]` `[total_paid]` `[company]` `[address]` `[state]` `[zip]` `[city]` `[country]` `[order_items]` `[admin_who_approved]` `[date_of_payment_accepted]`
Recipients	Users, Superadmins
Notification Priority	High
Template Available	No
Visible To Power Users	No
Additional Notes

User Modified His Privacy Policy Preferences

Triggered when a user has changed their acceptance status for a Privacy Policy to which they are assigned.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[username]` `[first_name]` `[last_name]` `[privacy_policy_name]` `[privacy_policy_version]` `[subdomain_name]` `[previous_answers]` `[current_answers]`
Recipients	Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users	No
Additional Notes

User Modified His Terms & Conditions Preferences

Triggered when a user has changed their acceptance status for the Terms & Conditions to which they are assigned.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[username]` `[first_name]` `[last_name]` `[tc_name]` `[tc_version]` `[subdomain_name]` `[tc_previous_answer]` `[tc_current_answer]`
Recipients	Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users	No
Additional Notes

Your Content Tags Are Ready

Triggered when the platform Artificial Intelligence has generated all of the content tags for assets.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[tag_content_title]` `[tag_content_url]` `[tag_content_tags]`
Recipients	Users, Power Users, Superadmins, Instructors
Notification Priority	Normal
Template Available
Visible To Power Users	No
Additional Notes

User Impersonation has Started

Triggered when either a Superadmin or a Power User starts impersonating another user.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[impersonator]` `[impersonated]` `[date]` `[time]`
Recipients	Users, Power Users, Superadmins, Instructors
Notification Priority	High
Template Available	No
Visible To Power Users	No
Additional Notes

User Impersonation has Ended

Triggered when either a Superadmin or a Power User stops impersonating another user.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[impersonator]` `[impersonated]` `[date]` `[time]`
Recipients	Users, Power Users, Superadmins, Instructors
Notification Priority	High
Template Available	No
Visible To Power Users	No
Additional Notes

Learning Plans Notifications

Learner Has Completed A Learning Plan

Triggers when all courses in a learning plan have been marked as complete.

Applicable Course Types	Learning Plans and Courses included in Learning Plans
Time Triggers	At Time Of
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[learningplan_name]` `[completed_at]` `[certificate_url]`
Recipients	Users, Power Users, Instructor(s), Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

Learning Plan Enrollment Expiring

Notifies users and Superadmins when the end date for a learning plan is about to be or has passed.

Applicable Course Types	Learning Plans and Courses included in Learning Plans
Time Triggers	Before & After
Available Shortcodes	`[learningplan_name]` `[first_name]` `[last_name]` `[username]` `[learningplan_user_validity_start]` `[learningplan_user_validity_end]`
Recipients	Users, Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

New Learning Plan Created

Notifies Superadmins when a new learning plan has been created which contains any of the selected courses.

Applicable Course Types	All Courses and Learning Plans
Time Triggers	At Time Of
Available Shortcodes	`[learningplan_name]`
Recipients	Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users	No
Additional Notes

New Content In Learning Plan

Triggers when new content has been added to a learning plan.

Applicable Course Types	All Courses and Learning Plans
Time Triggers	At Time Of
Available Shortcodes	`[learningplan_name]`
Recipients	Users, Power Users, Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

New Course Unlocked In Learning Plan

Triggers when a user unlocks a course in a learning plan.

Applicable Course Types	Learning Plans
Time Triggers	At Time Of & After
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[course_name]` `[course_link]`
Recipients	Users, Power Users, Instructor(s), Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users	No
Additional Notes

User Has Been Enrolled In A Learning Plan

Notifies the audience when a user has been enrolled in a learning plan.

Applicable Course Types	Learning Plans
Time Triggers	At Time Of
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[learningplan_name]` `[learningplan_url]`
Recipients	Users, Power Users, Superadmins
Notification Priority	High
Template Available
Visible To Power Users
Additional Notes

User Was Unenrolled From A Learning Plan

Notifies the audience when a user has been unenrolled from a learning plan.

Applicable Course Types	Learning Plans
Time Triggers	At Time Of & After
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[learningplan_name]`
Recipients	Users, Power Users, Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

Forums Notifications

New Reply

New Comment

Triggers when a new comment is posted in the Comments widget of courses. Only users who have commented before will receive this notification.

Applicable Course Types	All Courses and Learning Plans
Time Triggers	At Time Of
Available Shortcodes	`[course_name]` `[forum_name]` `[thread_link]` `[forum_link]` `[comment]`
Recipients	Users, Power Users, Instructor(s), Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

New Discussion

Triggers when a new discussion has been created in a course forum.

Applicable Course Types	All Courses and Learning Plans
Time Triggers	At Time Of
Available Shortcodes	`[forum_name]` `[thread_title]` `[thread_link]` `[forum_link]` `[first_name]`
Recipients	Users, Power Users, Instructor(s), Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

New Reply

Triggers when a user replies to a forum thread. Only users who have commented before on the thread will receive this notification.

Applicable Course Types	All Courses and Learning Plans
Time Triggers	At Time Of
Available Shortcodes	`[forum_name]` `[thread_title]` `[thread_link]` `[forum_link]`
Recipients	Users, Power Users, Instructor(s), Superadmins
Notification Priority	Normal
Template Available	Yes
Visible To Power Users
Additional Notes

Observation Checklists Notifications

New Manager Observation Checklists To Complete

Triggered when a manager has a new observation checklist to complete for their team.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	N/A
Recipients	The recipient is automatically selected by the notification according to the checklist workflow.
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

New Observation Checklist To Approve

Triggered when a manager or a user has an observation checklist to approve.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	N/A
Recipients	The recipient is automatically selected by the notification according to the checklist workflow.
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

New Peer Observation Checklists To Complete

Triggered when a user has a new observation checklist to complete for another peer user in the platform.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	N/A
Recipients	The recipient is automatically selected by the notification according to the checklist workflow.
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

New Self Observation Checklists To Complete

Triggered when a user has a new observation checklist to complete for themself.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	N/A
Recipients	The recipient is automatically selected by the notification according to the checklist workflow.
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

Observation Checklist Approved

Triggers when the user or manager in charge of the approval process for a checklist approves it. Notifies the user who has completed the checklist that it has been approved.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	N/A
Recipients	The recipient is automatically selected by the notification according to the checklist workflow.
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

Observation Checklist Rejected

Triggers when the user or manager in charge of the approval process for a checklist rejects it. Notifies the user who has completed the checklist that it has been rejected, but they can correct the responses given.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	N/A
Recipients	The recipient is automatically selected by the notification according to the checklist workflow.
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

Blog Notifications

New Comment In Course Blog

New Blog In Course

Triggered whenever a user starts a new blog in a course.

Applicable Course Types	All Courses and Learning Plans
Time Triggers	At Time Of
Available Shortcodes	`[course_name]` `[blog_writer]` `[blog_title]` `[blog_text]` `[date_published]`
Recipients	Users, Power Users, Instructor(s), Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

New Comment In My Blog

Triggers when a user comments on another user's blog. This will send to the owner of the blog.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[comment_user]` `[blog_text]` `[comment]` `[date_published]`
Recipients	Users
Notification Priority	Normal
Template Available
Visible To Power Users	No
Additional Notes

New Comment In Course Blog

Triggers when a user comments on a course blog.

Applicable Course Types	All Courses and Learning Plans
Time Triggers	At Time Of
Available Shortcodes	`[course_name]` `[blog_writer]` `[comment_user]` `[blog_title]` `[blog_text]` `[comment]` `[date_published]`
Recipients	Users, Power Users, Instructor(s), Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

Users Notifications

Admin Asks To Check Your Team

Triggers when a Superadmin or a Power User selects the Send Notification to Manager option from the Manage Team Request page when the association request is in Pending status, to inform the manager that the team member has not accepted the request yet. When this notification is sent as a mass action to more than 99 users, a background job will automatically start.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[manager_first_name]` manager_last_name] `[manager_username]` `[manager_email]` `[manager_level]` `[subordinate_first_name]` `[subordinate_last_name]` `[subordinate_username]` `[subordinate_email]` `[subordinate_level]` `[lms_link]` `[manager_type]`
Recipients	Users, Power Users, Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

Manager Request Not Accepted

Triggers when a user does not accept a manager's request to confirm their association.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[manager_first_name]` `[manager_last_name]` `[manager_username]` `[manager_email]` `[manager_level]` `[subordinate_first_name]` `[subordinate_last_name]` `[subordinate_username]` `[subordinate_email]` `[subordinate_level]` `[lms_link]` `[manager_type]`
Recipients	Users, Power Users, Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

Newsletter Sent

Triggers when a newsletter is sent by a Superadmin.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[first_name]` `[last_name]` `[username]`
Recipients	Users, Power Users, Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users	No
Additional Notes

Team Member Added To A Team

Triggers when a user accepts a manager request to confirm their association or identifies a manager as their manager, and when a Superadmin or Power User creates or forces an association from the Manage Team Request page.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[manager_first_name]` `[manager_last_name]` `[manager_username]` `[manager_email]` `[manager_level]` `[subordinate_first_name]` `[subordinate_last_name]` `[subordinate_username]` `[subordinate_email]` `[subordinate_level]` `[lms_link]` `[manager_type]`
Recipients	Managers, Power Users, Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

User Email Address Must Be Verified

Triggers when the Send verification email at first login option in the Users tab of the platform's Advanced Settings menu is enabled and the user's email is not verified when the user logs into the platform OR when a user is updated and the email is not verified. The registration type for the user does not matter for this notification.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[user_email]` `[lms_link]` `[verification_link]`
Recipients	Users, Power Users, Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

User Has Been Created (By Administrator)

Triggers when a Superadmin creates a new user account.

Applicable Course Types	N/A
Time Triggers	At Time Of & After
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[user_email]` `[user_password]` `[lms_link]` `[register_date]` `[verification_link]` `[uuid]` `[first_multidomain]`
Recipients	Users, Power Users, Superadmins
Notification Priority	High
Template Available	Yes
Visible To Power Users
Additional Notes	The `[user_password]` shortcode will be substituted by the Reset Your Password link in the notification. For security reasons, upon clicking on the Reset Your Password link, the user will be prompted to enter their email address, so that they will receive another reset link to finally confirm their user creation.

User Has Been Created (Confirmed Registration)

Triggers when a Superadmin or Power User approves a user's registration to the platform from the Users Pending Approval list.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[user_email]` `[lms_link]` `[uuid]` `[first_multidomain]` `[user_password]`
Recipients	Users, Power Users, Superadmins
Notification Priority	High
Template Available	Yes
Visible To Power Users
Additional Notes	The `[user_password]` shortcode is replaced by the Reset Your Password link in the notification.

User Has Been Deleted

Triggers when a Superadmin or a Power User deletes the account of a user.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[first_name]` `[last_name]` `[username]`
Recipients	Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

User Has Been Modified

Triggers when the Update button is pressed when editing a user profile.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[user_email]`
Recipients	Users, Power Users, Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes	The email notification is sent to the email of the account that was updated.

User Has Been Removed From A Group

Triggers when a Superadmin or Power User removes a user from a group.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[group_name]` `[group_id]`
Recipients	Users, Power Users, Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

User Has Never Logged In

Notifies the audience that a new user has never logged into the platform.

Applicable Course Types	N/A
Time Triggers	After
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[user_email]` `[lms_link]` `[register_date]`
Recipients	Users, Power Users, Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

User Has Not Logged In (in A Specific Time Period)

Notifies the audience that a user hasn't logged in during a specific period of time (set up during the notification).

Applicable Course Types	N/A
Time Triggers	After
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[user_email]` `[lms_link]` `[register_date]` `[last_access_date]`
Recipients	Users, Power Users, Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

User Platform Subscription Waiting To Be Approved

Triggered when a user tries to self-register into the platform and the registration must be approved by the Superadmin.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[user_email]`
Recipients	Superadmin
Notification Priority	Normal
Template Available
Visible To Power Users	No
Additional Notes

User Subscribed To A Group

Notifies the audience that a user has been added to a group.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[group_name]` `[group_id]`
Recipients	Users, Power Users, Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

Subscription Plans Notifications

Subscription Bundle Has Been Changed

Triggers when the subscription bundle currently in use has changed.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[bundle_name]` `[bundle_code]` `[bundle_description]` `[bundle_type]` `[catalog_list]` `[plan_list]`
Recipients	Power Users, Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users	No
Additional Notes

Subscription Bundle Has Been Created

Notifies the audience that a new subscription bundle is available.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[bundle_name]` `[bundle_code]` `[bundle_description]` `[bundle_type]` `[catalog_list]` `[plan_list]`
Recipients	Power Users, Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users	No
Additional Notes

Subscription Plan Has Been Purchased

Notifies the audience that a subscription plan has been purchased.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[purchase_date]` `[transaction_code]` `[expiration_date]` `[bundle_name]` `[type]` `[capacity]` `[price]` `[note]` `[plan_name]` `[sold_to]`
Recipients	Users, Power Users, Superadmins
Notification Priority	High
Template Available
Visible To Power Users	No
Additional Notes	This notification is always sent also to Superadmins, independently from the selected recipient set for the notification.

Subscription Plan Has Expired

Notifies the audience that the subscription plan has expired.

Applicable Course Types	N/A
Time Triggers	Before & After
Available Shortcodes	`[purchase_date]` `[transaction_code]` `[expiration_date]` `[bundle_name]` `[type]` `[capacity]` `[price]` `[note]` `[plan_name]` `[sold_to]`
Recipients	Users, Power Users, Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users	No
Additional Notes

Subscription Record Has Almost Exhausted Capacity

Notifies the audience that the subscription plan capacity is almost over.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[purchase_date]` `[transaction_code]` `[expiration_date]` `[bundle_name]` `[type]` `[capacity]` `[used_capacity]` `[remaining_capacity]` `[price]` `[note]` `[plan_name]` `[sold_to]`
Recipients	Power Users, Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users	No
Additional Notes	This notification is sent when the number of seats assigned for a subscription is equal to or greater than 80% of capacity.

Subscription Record Has Exceeded Capacity

Notifies the audience that the subscription plan has exceeded its capacity.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[purchase_date]` `[transaction_code]` `[expiration_date]` `[bundle_name]` `[type]` `[capacity]` `[used_capacity]` `[remaining_capacity]` `[price]` `[note]` `[plan_name]` `[sold_to]`
Recipients	Power Users, Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users	No
Additional Notes

Discover, Coach & Share Notifications

Answer Marked As Best Answer

Triggers when a user marks an answer as the best answer for a particular question. The owner of the answer will receive the notification.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[app7020_owner_question]` `[app7020_question_url]`
Recipients	The owner of the answer will receive the notification
Notification Priority	Normal
Template Available
Visible To Power Users	No
Additional Notes

Asset Approved

Triggers when the asset uploaded by the asset owner is approved by the channel's expert during their peer review. The asset is published in the channel(s) in which the asset owner shared the asset.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[first_name]` `[app7020_asset_author]` `[app7020_asset_title]` `[app7020_asset_thumb]` `[app7020_user_email]` `[app7020_asset_url]` `[app7020_user_avatar]` `[app7020_user_name]` `[app7020_channel_name]`
Recipients	The owner of the asset will receive the notification
Notification Priority	Normal
Template Available	Yes
Visible To Power Users
Additional Notes

Asset Rejected

Triggers when the asset uploaded by the asset owner is rejected by the channel's expert during their peer review. The asset cannot be published in the channel(s) in which the asset owner shared the asset.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[first_name]` `[app7020_asset_author]` `[app7020_asset_title]` `[app7020_asset_thumb]` `[app7020_user_email]` `[app7020_asset_url]` `[app7020_user_avatar]` `[app7020_user_name]` `[app7020_channel_name]`
Recipients	The owner of the asset will receive the notification
Notification Priority	Normal
Template Available	Yes
Visible To Power Users
Additional Notes

Asset Upload Error

Triggers when there is an error while uploading the content that the asset owner is trying to upload using the Share Content functionality.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	N/A
Recipients	The person who is uploading the asset via the Share Content functionality will receive the notification
Notification Priority	Normal
Template Available	Yes
Visible To Power Users
Additional Notes

Asset Deleted By Superadmin

Triggers when a Superadmin deletes an asset resource. The owner of the asset will receive the notification.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[app7020_super_admin]` `[app7020_content_title]`
Recipients	Superadmins, Power Users or Course Instructors who previously created the asset.
Notification Priority	Normal
Template Available
Visible To Power Users	No
Additional Notes

Asset Deleted By Contributor

Triggers when an owner deletes their own asset. If the asset was published in a channel that requires peer review, all the experts of that channel will receive the notification.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[app7020_owner_content]` `[app7020_content_title]`
Recipients	If the asset was published in a channel that requires peer review, all Experts of that channel will receive the notification.
Notification Priority	Normal
Template Available
Visible To Power Users	No
Additional Notes

Digest: Assets Marked As Outdated

Triggered when an asset is marked as outdated by a user. The owner of the content will receive the notification.

Applicable Course Types	N/A
Time Triggers	Every
Available Shortcodes	`[marked_count]` `[marked_content]` `[ref_url]`
Recipients	The owner of the content will receive the notification
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

Digest: Courses Marked As Outdated

Triggered when a course is marked as outdated by a user. The platform Superadmin will receive the notification.

Applicable Course Types	N/A
Time Triggers	Every
Available Shortcodes	`[marked_count]` `[marked_content]` `[ref_url]`
Recipients	Power Users, Superadmins
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes

Digest: New Content in Followed Channels

Triggered when new pieces of content are uploaded in the channels the user is following. A notification with a summary of new pieces of content added will be sent to the user.

Applicable Course Types	N/A
Time Triggers	Every
Available Shortcodes	`[new_content_count]` `[channels]` `[channel_name]` `[items]` `[content_name]` `[content_type]` `[uploader_name]` `[followed_channels_url]`
Recipients	The notification is sent to users who follow specific channels
Notification Priority	Normal
Template Available	Yes
Visible To Power Users
Additional Notes

You Were Mentioned

Triggers when a user has mentioned another user in a comment, question, or answer via the respective command @mention. The notification is sent to the user who has been mentioned.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[first_name]` `[last_name]` `[username]` `[fullname]` `[user_email]` `[app7020_content_title]` `[app7020_content_url]` `[app7020_owner_content]`
Recipients	The notification is sent to the user who has been mentioned.
Notification Priority	Normal
Template Available
Visible To Power Users
Additional Notes	Users, Power Users, Instructor(s), Superadmins

New Asset To Review

Triggers when a new asset is ready to be published. The notification will be sent to the expert(s) of the channel that needs to review the asset.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[first_name]` `[app7020_asset_author]` `[app7020_asset_title]` `[app7020_asset_thumb]` `[app7020_user_email]` `[app7020_asset_url]` `[app7020_user_avatar]`
Recipients	The notification is be sent to the Expert(s) of the channel that needs to review the asset.
Notification Priority	Normal
Template Available	Yes
Visible To Power Users	No
Additional Notes

New Content in Followed Channel

Triggered when a new piece of content is uploaded in a channel the user is following. A notification will be sent to the user whenever a new piece of content is added to that channel.

Applicable Course Types	N/A
Time Triggers	N/A
Available Shortcodes	`[uploader_name]` `[item_name]` `[item_url]` `[channel_name]` `[channel_url]`
Recipients	The notification is sent to users who follow a specific channel
Notification Priority	Normal
Template Available	Yes
Visible To Power Users
Additional Notes

New Content Shared With You

Triggers when content has been shared by a user via the Shared Content functionality. The notification is sent to the user with whom the asset is shared.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[first_name]` `[app7020_content_title]` `[app7020_content_url]` `[app7020_content_thumb]` `[app7020_inviter_name]` `[username]` `[app7020_inviter_avatar]` `[app7020_content_thumb_original]`
Recipients	The notification is sent to the user with whom the asset is shared.
Notification Priority	Normal
Template Available	Yes
Visible To Power Users	No
Additional Notes

New Content's Question To Expert

Triggered when a question is submitted for a specific asset.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[app7020_question_title]` `[app7020_owner_question]` `[app7020_question_url]` `[app7020_content_url]` `[app7020_content_title]`
Recipients	The notification is sent to Superadmins, Power Users or Course Instructors who previously shared the asset.
Notification Priority	Normal
Template Available	Yes
Visible To Power Users	No
Additional Notes

New Question To Expert

Triggered when a user submitted a question assigned to a channel. The notification is sent to all experts of that channel.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[app7020_question_title]` `[app7020_owner_question]` `[app7020_question_url]` `[app7020_owner_question_avatar]` `[app7020_email_users]` `[app7020_first_name]`
Recipients	The notification is sent to all Experts of that channel.
Notification Priority	Normal
Template Available	Yes
Visible To Power Users	No
Additional Notes

New To Watch Invitation

Triggered when a user invites user(s) to watch the new content. This notification is sent to all invited users.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[first_name]` `[app7020_content_title]` `[app7020_content_url]` `[app7020_content_thumb]` `[app7020_inviter_name]` `[app7020_inviter_avatar]` `[app7020_content_thumb_original]`
Recipients	This notification is sent to all invited users.
Notification Priority	Normal
Template Available	Yes
Visible To Power Users	No
Additional Notes

New Answer For A Question

Triggered when a user or an expert answers a question. This notification is sent to the owner of the question.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[app7020_owner_answer]` `[app7020_question_url]` `[app7020_answer_owner_avatar]` `[app7020_owner_question]` `[app7020_answer_title]` `[app7020_question_owner_email]`
Recipients	This notification is sent to the owner of the question.
Notification Priority	Normal
Template Available	Yes
Visible To Power Users	No
Additional Notes

New Channel Assignment

Triggered when an expert is assigned to a channel. The notification is sent to the new expert.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[app7020_super_admin]` `[app7020_channel_name]`
Recipients	The notification is sent to the new expert.
Notification Priority	Normal
Template Available
Visible To Power Users	No
Additional Notes

New Content Published

Triggered when an expert or Superadmin publishes new content. This notification is triggered when a user uploads an asset into a channel that requires peer review, then the Expert of that channel reviews and publishes the content.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[app7020_content_title]` `[app7020_content_url]` `[app7020_publisher]`
Recipients	Superadmin, and the owner of the asset.
Notification Priority	Normal
Template Available	Yes
Visible To Power Users	No
Additional Notes

New Content Uploaded

Triggered when a user uploads and publishes new content in a channel that does not require peer review. If the channel has an expert (without peer review), the notification is sent to the expert.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[app7020_content_title]` `[app7020_content_url]` `[app7020_publisher]`
Recipients	If the channel has an expert (without peer review), the notification is sent to the Expert.
Notification Priority	Normal
Template Available
Visible To Power Users	No
Additional Notes

New Tooltip Added

Triggered when the owner, an expert, or a Superadmin adds a tooltip to content, regardless of whether the content is published or not. This notification is only triggered one time per day, regardless of the amount of peer review messages in a day.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[app7020_tooltip_owner]` `[app7020_tooltip_body]` `[app7020_tooltip_position]` `[app7020_content_title]` `[app7020_content_url]`
Recipients	Superadmin, all Experts and owner.
Notification Priority	Normal
Template Available
Visible To Power Users	No
Additional Notes

Your Content Is Ready

Triggers when the asset owner is uploading a piece of content using the Share Content functionality, and the platform finishes uploading the content.

Applicable Course Types	N/A
Time Triggers	At Time Of
Available Shortcodes	`[app7020_asset_id]` `[app7020_asset_title]`
Recipients	The person who is uploading the asset via the Share Content functionality will receive the notification
Notification Priority	Normal
Template Available	Yes
Visible To Power Users
Additional Notes