Notification Events, Conditions and Priorities

DISCLAIMER: Some content in this article outlines how to use functionalities that will be publicly released to all clients at the end of February 2023. If you see differences between this article and your platform, check back at that time for updated content.

Introduction

The Notifications app allows you to create and send event-specific, dynamic-content notifications to targeted user audiences through email, the Notifications area in the platform, or via Docebo's integration with Slack.

Notifications are automatically sent based on an event taking place in the platform and the event's associated conditions. Each notification is tied to an event, and each event is tied to a schedule, an audience, and a recipient type.

This article presents the list of events and conditions that can be used to trigger a notification. Please see Managing and Sending Notifications for more information on how to configure notifications.

Notification Priorities

All notifications have an assigned priority that can be either normal priority or high priority. Normal priority notifications should be sent within sixty minutes of the event being triggered while high-priority notifications are supposed to be sent within ten minutes of the triggering event.

A notification is considered sent once it has been dispatched from the Docebo SMTP server, actual delivery times may vary depending on external network traffic, the receiving SMTP server, and the correct configuration of the recipient’s MX, SPF, and DKIM records in DNS. These systems are outside of Docebo’s control and may delay or hinder the correct delivery of the notifications.

All notifications listed in the Notification Events and Conditions section show the priority they have been assigned.