User Roles in the Platform

User Roles in the Platform

Users can assume one or more roles in the platform, independently from their user level. The roles in the platform are learner, instructor, manager, and expert.

• Learners represent the majority of your users since learners are the target audience of learning platforms. It is highly likely that all of the people you identify with the level users are learners, but Superadmins and Power Users can be learners too, since they may also be involved in the training program of your company. The learner role is assigned when a user is enrolled in a course. Refer to the Learner Guide for a comprehensive manual on how learners interact with the platform.
• Instructors actually lead the courses in your platform and can manage some course settings within the platform for E-Learning, and ILT (Instructor-Led Training) courses. Instructors can upload training materials for courses, manage the content and the layout of courses in the platform, view the course’s enrollments and reports, evaluate users of classroom courses, mark their attendance and add recordings to ILT webinar events. Instructors cannot enrol users in courses. The instructor role is assigned when a user is enrolled in a course. Refer to the Instructor Guide for a comprehensive guide on what instructors can do on the platform.
• Managers can monitor the activity of their team members directly by managing parts of their learning experience or contacting them to investigate certain situations. Depending on how the Superadmin configures the platform, managers may be able to build their own teams. Managers can also enrol users in courses and learning plans. A user becomes a manager when a Superadmin or a Power User (with granted permissions) assigns some team members to him/her.
• Experts are platform users considered more experienced than others in a certain field or topic, which means that they can help other learners better contribute to your platform’s knowledge repository by peer-reviewing the content that they’re sharing, answering questions, and more. Experts may be assigned to one or more channels. Channel experts can review content uploaded by the learners and, through the peer-review process, publish or reject it. They can also answer questions from learners about the channel that they manage or about specific assets. Refer to the Expert Guide for more details on experts. The Expert role is only available when the Discover, Coach & Share module is active in your platform. Users can also be enrolled as tutors within a course. Tutors have the exact same permissions as learners within a course, but they are also able to moderate forums if the forum widget is activated in the course.

Please note! Check out the comparison chart (opens in a new tab) of each capability for these three course levels.