Managing the White Label App

Created by Mohammed Hasan, Modified on Tue, 21 Feb, 2023 at 1:33 PM by Mohammed Hasan

Introduction

By enabling the White Label app, you can hide some of Docebo's custom branding elements from your platform, meaning that users will be able to see your own custom branding, with nothing associated with the Docebo brand inside of your platform. The app lets you customize the header and footer messages in your platform, hide certain buttons or areas of your platform from other Superadmins, and replace the word Docebo with a custom word, among other options.

The White Label app can only be managed by Superadmins. This article outlines how to activate the app and manage its settings of the app.

Activating the App

Activate the White Label app as described in the Managing Apps & Features article of the Knowledge Base. The app is listed in the Docebo Additional Features tab.

Configuring the App

In order to manage the app, click on the Docebo White Label item in the Settings section of the Admin Menu (scroll your mouse over the gears icon to reach the Admin Menu). Start by customizing your header. Flag whether you want to use the current, default Docebo header, or if you want to load an eternal custom header (iframe). The latter option is only available for 6.9 themes. If you select it, you need to provide a language, external URL, and header height in the corresponding text boxes.

Now, move to the Footer section below. Here, you can flag whether you want to show or hide the Powered by Docebo footer. Alternatively, you can flag the option to use customized text in the footer. If you flag this option, assign a language to the footer, and then add the text into the corresponding text box.

As an option, you can load an external custom footer (iframe). If you flag this option, you need to provide a language, external URL, and footer height in the corresponding text boxes.

Now, move to the Menu section. Here, you can flag the option to hide the listed buttons from the menu. By hiding these buttons in specific places in the platform, you will be the only Superadmin that will see these buttons. Other Admins will not see these buttons in their platforms and you will become the Superadmin responsible for the White Label app in the platform. If you activate this option, remember that your user must not be deleted from the platform, or the control of these functionalities will be lost.

If you flag this option, you will also have the option to change the email address to which the "Contact Us" emails from the Help Desk section in the platform are sent. If you want to change the email, flag the corresponding option, then type the new email address into the corresponding text box.

Please note that if you change the email address in this field, all the other platform Superadmins (except you) will send the help requests to the new email address, meaning the tickets open by other Superadmins won't be forwarded to the Docebo Help Desk.

Finally, move to the Naming section. Begin by flagging whether you want to replace, on every page of your E-Learning platform, the word Docebo with a custom word. If you flag this option, you will then need to write the custom word into the text box that will appear below. You may also want to flag the option to not replace the text containing hyperlinks in translations.

Lastly, you can flag the option to replace, where used, the www.docebo.com website link with a custom URL. If you do so, you will then need to write the replacement link into the text box that will appear below. When you've configured all of the White Label settings, press Confirm to save your preferences.