Enrolment Rule Course not showing up in learners learning plan as the others do.

I have added staff.support to the same branch and I was added to all 4 learning plans as you can see in the screenshot below: 
 

 
Therefore now is working. Checking on the logs I see that you've now deleted the user Newtest therefore I cannot investigate that further.

However I believe that you have 2 similar rules:

- One is APS-TOOLSETUS the one you provided me which enrolls in the learning plans: APS-BDMPRIMERLP, APS-ONBOARDING, APS-TOOLSETUS and APS-USCOMP
- Another one called: US Direct Sales Team > APS US Compliance which target the same branch but only 3 Learning Plan as you can see below:
 

 

 
So it could be possible that the rule APS-TOOLSETUS was temporary deactivated when you add the user to the branch and only the second one triggered (and only for the 3 learning plan).

Infact as you can see below in my test both rule has been triggered by staff.support in my test (see screenshot below)


 
The first triggered was US Direct Sales Team > APS US Compliance enrolling me in 3 LP and the second one APS-TOOLSETUS enrolling me in the missing Learning Plan APS-ONBOARDING as expected.

In short now the rule is working as per my test, the only possibility is that it was not active when the user was assigned the branch and activated immediately after.
 
Here a useful article about Enrollment Rules: https://help.docebo.com/hc/en-us/articles/360020128579-Activating-and-Managing-the-Enrollment-Rules-App

Where you can see that the Rule is not retroactive (which includes user added to the branch while the rule is not active):


 
I'm glad that the client is happy and that in my test the rule is working as expected!

Please let me know if this is clear and I can proceed to solve this ticket.