Checking the Status of a Certification as a Learner

Checking the Status of a Certification as a Learner

Learners can check the status of their certifications by accessing the My Activities area of their platforms, then reaching the Certification tab. Here, users can see a list of all of the certifications that they've earned, and they can press the Renew Now link in a certification's row to renew it. For each certification, they can view the certification title, code, description, the date that it was issued to them, date of expiration and number of days in which it should be renewed (if applicable).

Please Note: If users do not press the Renew Now link from My Activities area or from a certification expiration notification, the certification will not renew.

Best Practices

We recommend that you not assign courses from the Content Marketplace to certifications. Since you as a Superadmin have no control of that content over time, the risk is that, when the certification expires, your platform will request users to retake a course that may no longer exist or meet the certification’s criteria.

Tips & Tricks

Please keep in mind the following information when working with certifications in your platform:

• Deleting the certification will remove it from a learner's history.
• Removing the certification association to a course will also remove the certification from the learner's history.
• You cannot associate certifications to deactivated users. Learn more about users' statuses in the platform.
• When you re-certify a course, the completion of all training materials associated with the course is reset. If those training materials are in the Central Repository, their progress will be reset in all the courses they are associated with. Please note that courses will not change their completion status, only training materials will reset their progress.
• There are two reporting behaviors when using the Users - Certifications custom report:
  1. If a user renews a certification after the previous certification has expired: The platform will archive the previous certification and its record will be available via the Users - Certifications custom report.
  2. if users choose to complete the renewal process prior to their certification expiring, their previous completion date will be retained as archived within the Users - Certifications and the Certifications-Users new and old custom reports.
• You can associate only one certification per course, learning plan or external training activity. You can still create a learning plan with different certifications assigned to it by assigning the certifications to the courses included in the learning plan, not at the learning plan level.