Scheduling Notifications

Created by Mohammed Hasan, Modified on Fri, 17 Feb, 2023 at 1:09 PM by Mohammed Hasan

Scheduling Notifications

In the Schedule Notification tab, set when this notification will be sent to recipients. You are able to choose from three scenarios:

Notification Schedule	Description
At the time of the event	The notification will be sent to recipients as soon as the triggering action has been completed in the platform.
Before the event	The notification will be sent to recipients a certain amount of time before the event (e.g. before a webinar session begins). Once you flag this option, select how many hours, days or weeks in advance the notification will be sent. If you're configuring the notification to be sent X number of days or weeks in advance, you can also set the exact hour that it will be sent (exact hour intervals only, not half hours).
After the event	The notification will be sent to recipients a certain amount of time after the event or action is completed (e.g. after a learner has completed a course). Once you flag this option, select how many hours, days or weeks afterwards the notification will be sent. If you're setting the notification to be sent X number of days or weeks afterwards, you can also set the exact hour that it will be sent (exact hour intervals only, not half hours).

Press Next to continue.

Notes about Scheduling Notifications

When you configure a notification to be sent before a webinar or an ILT session begins when considering the time when the session starts, remember that minutes are not taken into account, but only hours. For example, if you set a notification to be sent one hour in advance before the session is starting and the session is starting at 3:30 pm, you will receive the notification at 2 pm (and not at 2:30 pm). Pay attention that if you create a session starting soon, the notification might not be sent due to this reason. For example, if at 2:05 pm you create a session starting at 3:30 pm, and you configure a notification to be sent one hour in advance, the notification will not be sent because the notification has been triggered too late (the notification would have been sent at 2 pm).
When you schedule a notification to be sent after a specific event occurs then the day(s) after option works delaying the notification for the chosen number of days and then waiting for the first upcoming scheduled time to send the notification.
For example: If you choose to send your notification after two days then the system will wait until two days have passed and will then send the notification upon the first available scheduled time. Assuming it is 4 pm on Monday and you have the notification set to be sent at 3 pm, then delaying by two days will send the notification at 3 pm on Thursday. Conversely, assuming it is 4 pm on Monday and you have the notification set to be sent at 5 pm then delaying by two days will send the notification at 5 pm on Wednesday.
The hour's delay option is used to delay the notification for the exactly specified number of hours, after which the notification is sent immediately.
For example: Assuming it is 4 pm and you choose to delay the notification by seven hours, the notification will be sent at 1 pm.
It is not possible to resend notifications.
Scheduled notifications are sent periodically and are not triggered at the time of the event. These notifications leverage a job that is executed on a scheduled basis (the frequency is dependent on the notification’s configuration).
Extended Enterprise Superadmins should note that the scheduled job is created at the moment of notification creation using the base domain that the Superadmin is currently logged into. All future notifications will be delivered using this domain as the base URL.