Virtual Coach FAQs

In how many languages does the Virtual Coach interact?

At this time, the Virtual Coach is only available in English, although it is available for use for learners using the platform in any language. In the near future and throughout 2020, your Virtual Coach will learn more languages and become fluently multi-lingual. We will keep you posted on its growth, so you can know once it can start communicating in more languages!

Can I select which learners can use the Virtual Coach?

There is not a way to select individual users or groups of users (including branches) that can use the Virtual Coach. Once you enable the Virtual Coach on your platform, it is thereby available for all learners in your platform.

Will the Virtual Coach only suggest content that my learners have access to view?

Yes. For example, if a learner asks a question to the Virtual Coach and the answer is found within an asset to which the learner does not have visibility, the Virtual Coach will not find that answer for the learner, but may look in content that is viewable by the learner.

Likewise, the Virtual Coach will only recommend courses that learners are actually able to self-enroll into or purchase. If a course has an Admin-only enrollment policy, it will not be recommended to the learner for self-enrollment. Formal content from within locked courses will not be recommended to learners that aren’t enrolled in those courses either.

Can I, as an admin, see the conversations between the Virtual Coach and my learners?

No. In order to ensure the privacy of your learners, no other users can see conversations between the Virtual Coach and each learner. The platform will never share entire conversations, or parts of conversations, between users.

Is the way data is used by the Virtual Coach GDPR compliant?

Yes. The Virtual Coach will not share any personal learning or profile data in your platform with anyone else, including platform Administrators. Every conversation with the Virtual Coach is completely GDPR compliant, and data pulled from any conversations are anonymized and are used solely to enhance personalised learning experiences for each and every learner directly within the platform itself.

From which devices can my learners interact with the Virtual Coach?

Learners can access and talk to the Virtual Coach on any device that is supported by your learning platform, both on desktop and mobile. All supported devices, browsers and operating systems can be found on our System Requirements page.

Can my learners download or delete conversations with the Virtual Coach?

If your users want to download or delete their conversations with the Virtual Coach, they’ll contact us. Please refer to the Peritus Team, who will perform these actions on your behalf. 

At the moment, learners cannot do this by themselves, but in the near future, they will have the possibility to download or delete their conversations directly in their platform. 

Can I see any analytics on how many of my users have interacted with the Virtual Coach?

At this time, no reports or analytics are available to view related to the Virtual Coach, but this is something that we are planning as a future improvement.