Interacting with the Virtual Coach

Created by Elishama Kadzirange, Modified on Fri, 23 Dec, 2022 at 9:04 AM by Elishama Kadzirange

The Virtual Coach in your platform is your proactive learning coach, who can guide and steer you continuously through your learning activities and your work within your learning platform. At the moment, you can currently interact with it as follows:

Asking for recommended content.
Monitoring your learning progress.
Asking questions related to content in your platform.
Receiving push notifications about new content, about content that may interest you or pending tasks to complete.

This article gives you a quick rundown on each of these interactive experiences and how to get the most out of your conversations with your Virtual Coach, as well as how to leave feedback to your Virtual Coach so it can give you the best possible guidance.

Accessing the Virtual Coach from Your Desktop Platform

If you’re logged into your platform on a desktop device, to access your Virtual Coach, press the Virtual Coach button in the top right corner of your platform. Once you press this button, a chat panel will slide out on the right side of your platform, with your chat history on the top part of the panel, and an area to type your messages to your Virtual Coach at the bottom.

Accessing the Virtual Coach from Your Go.Learn (Mobile) App

If you’re logged into your platform on a mobile device using either the Go.Learn app, to access your Virtual Coach, launch your app and log into it. Then press the Virtual Coach icon in the top right corner. Then, a chat panel will slide up on your screen, with your chat history on the top part of the panel, and your area to type your messages to your Virtual Coach at the bottom.

Asking for Recommended Content

If you’re interested in specific content that may be available in your platform, at any point during or after the completion of your learning progress, ask your Virtual Coach to find learning content that may interest you

It can recommend courses to which you have access, but in which you’re not yet enrolled.

So how does it work? Ask your Virtual Coach to find content for you. Try using these examples below, or some similar, to start this type of conversation:

Recommend a course to me.
I want to learn something new.

You can also ask the Virtual Coach content about a specific topic, using the examples below followed by the topic you’re interested in:

Tell me something about…
Give me some content on…
Do you have anything about…?

Upon asking, it will go through your platform’s deep search, where it uses your search terms to find the most relevant content and provide you with a link to the most relevant asset, taking the manual search work off your hands.

Monitoring Your Learning Progress

If you’re already enrolled in courses or learning plans in your platform, your Virtual Coach is able to let you know which formal learning activities you’re needing to complete. This is incredibly useful if you’re completing onboarding plans or similar types of learning.

Ask your Virtual Coach about any learning objects, courses or learning plans that are Not Yet Started or In Progress in your platform, using the examples below as guidance:

Do I have any courses in progress?
Give me a summary of my enrollments.
Is there any course I need to start?

By starting these types of conversations, your Virtual Coach is able to remind you of any pending learning tasks that you’re needing to complete in your platform.

Asking Questions to Your Virtual Coach

By asking your Virtual Coach questions related to your learning content, it will use your platform’s deep search to find the answer within the content itself. You should ask questions that your Virtual Coach can find answers to within the content in your platform, such as:

Which antivirus do we use?
Who are our competitors?
How do I close a deal?
What is marketing?

Your Virtual Coach will search through all of the content within your platform and provide the most relevant answer it can find, directly in the dialogue of your chat. Note that from the time you ask the question, it can take anywhere from 5-20 seconds for your Virtual Coach to find the best answer.

Please Note: The answers provided will always depend on which content you’ve been given permission to view. If the answer is in an asset to which you don’t have granted visibility, your Virtual Coach will not be able to find that asset for you, and therefore it won’t be able to return any answers that might be contained in those assets.

If the Virtual Coach is confident that it has found learning content that is relevant to your question, but it is not 100% sure that the answer is found in said content, it may simply share the link with you.

Notifications from Your Virtual Coach

In case you still have content that is Not Yet Started or In Progress in your learning platform, your Virtual Coach will send you push notifications from time to time to remind you about any content in a course or learning plan that you haven’t yet completed.

Other push notifications may suggest some content in your platform that the Virtual Coach thinks may interest you.

Based on your daily/weekly activities in the platform, the Virtual Coach calculates the most suitable time in your workday/week to send you notifications (and of course the right time differs from learner to learner).

Best Practices for Your Virtual Coach

Remember: You are one of the first learners to use your Virtual Coach! That means you’ll need to interact with it in specific ways in order to get the most out of it. Keep these thoughts in mind:

Your Virtual Coach is trained to find answers within documents, NOT to look for specific documents. So rather than asking for a specific document (i.e. Give me the latest uploaded demo), it will actually need to know what’s in the document (i.e. How many successful demos have turned into signed contracts?).
Right now, your Virtual Coach is mono-lingual. Stick to English, but know that it will be multi-language in the future.
For now, keep in mind that the Virtual Coach is fairly professional, meaning that it’s still learning how to use colloquial or slang expressions.