Questions & Answers

Questions & Answers

If I create a custom report using the new menu, can I use APIs to download my data?

Yes, you can use the API integration, both for the old and the new Reports menus. For more information please see Introduction to Docebo APIs.

When I create a custom report in the old menu, will I find the report also in the new menu and vice versa?

No, the old Custom Reports functionality and the New Custom Reports functionality are in two separate menus and are not connected. As a consequence, if you create a report using one of the two menus, you will find your report only in that menu, and not in the other one.

How long will I have two menus to manage reports?

The old menu will be available on your platform until all of the existing functionalities for the custom reports will be migrated to the New Custom Reports. The old menu will be removed only after the completion of the migration activity.

In the new menu, I cannot find one of the custom report types that I used in the old menu. Why?

We are migrating all of the custom report types available in the Custom Reports section of the old Reports menu, but we are still working to complete this activity. You can already use the main custom report types in the new menu (99% of the reports are used by customers in the platform). You’ll find all of the report types in the New Custom Reports in the next months. For updated information about which types of reports are available in the Custom Reports Builder tab in the New Reports menu, refer to the article on Available Custom Reports Types in the New Custom Reports.

One of my users just completed a course. Will I find data about the course that he just completed in the Users-Courses report right away? 

No, remember that the data extracted and displayed in any type of report (User-Courses, but also all of the other custom report types) is not real-time, but it is updated automatically and periodically. For detailed information about how the data in your reports are updated, please read the Automatic Updates of Data in Your Reports section in Creating & Managing New Custom Reports.

I’m migrating a custom report that I created and then scheduled in the old Reports menu. Will the report’s schedules be migrated?

Your report will be migrated to the New Reports menu (and the properties, visibility, filters and report fields that you configured in the old Reports menu will be migrated), but the schedules configured for the report won’t be migrated. For further information about how to schedule your custom report, refer to the Scheduling a Custom Report section of Creating & Managing New Custom Reports.