Using the Mobile App

The mobile app allows users to access their LMS platforms directly from their mobile devices. Through the app, you can easily attend courses and complete training material.

The mobile app is available for both iOS (including iPads) and Android devices. You can download the app by searching for “Go.Learn” in the Apple Store or in Google Play.

Logging into the Mobile App

To access the app, tap on the app’s icon to launch it. On the first page, insert your learning platform’s URL in the Platform URL text box or choose it from the suggestion list that appears, showing the URLs of the latest platforms into which you logged in successfully. 

Please note that the URL of your platform and your Mobile App are the same. If you need help, contact your platform Administrator. 

Then, press Proceed to Login Page and insert your username and password. 

If you forgot your password, you can press the Lost Password item. Then, insert your username or your e-mail address in the corresponding field. You’ll receive an e-mail with instructions. 

Please note: To reset your password, you have to access to your e-mail account from your PC. 

User Menu

The menu icon on your mobile app is found in the top left corner of your screen. When you press the icon, you will see your picture, email address, and various tabs. 

Additionally, you will see the power icon to logout of your account. 

Please note that you cannot edit any of your account information on the Mobile app, but only on the desktop version of your platform.

Navigating Courses and Learning Plans

To navigate courses or learning plans, tap the My Courses and Learning Plans tab in your main menu. This page will show you a card display of all of the courses and learning plans in which you’re enrolled. 

Just like your course page in your desktop platform, each course card will display the course type (E-Learning, Webinar, or ILT Classroom) and whether the course is locked or not. Your status in the course is displayed by an icon in the top right corner of the card (new, in progress, or completed). 

Press the course’s title in the course card to enter the course. 

In your My Courses and Learning Plans page, you can choose and apply filters to the courses and learning plans shown in the page. Tap the Filters button in the top right corner of the page to open the Filters panel, where you can select various filters (such as status, hidden items, type, deadline, duration, rating and other filters configured by your platform Administrator). When you select a filter, the content in the page is immediately updated, and the page shows the results of the filters.

You can sort courses and learning plans by name, code and creation date. You can also remove the filters you previously applied, by tapping the clear filters icon in the top right corner of the Filters panel.

When the content has been filtered, a red dot indicates that this filtering option is active. If you can’t see the red dot, you aren’t applying a filter to the content you’re viewing on this page.

In the Filters panel you can also search for a course or a learning plan using the Free Text search mode. Note that at this time, only the top 24 results will appear in your search.

Accessing a Course or Learning Plan

When entering an E-Learning course, you will see the course details and a list of learning objects in the course. You can watch all learning object types in your mobile app. Some learning object types can be downloaded to your phone, so you can watch them in offline mode. Refer to the section below for more details

When entering a Webinar or ILT Classroom course, you won’t be able to officially attend any sessions using the mobile app. However, you can read more info (if provided) about the course in the About tab, and you can view and engage with learning objects in the Content tab.

Learning objects that are completed online will be tracked accordingly. Video learning objects can be bookmarked, meaning they won’t be marked as completed as soon as the user opens the learning object. 

When you enter a learning plan, you will see the description, your percentage of completion, and a list of courses in the plan. 

Downloading and Playing Offline Content

In the mobile app, certain types of learning objects (SCORM, uploaded videos, slides, files, and HTML page learning objects) can be downloaded, played and tracked offline. Full courses (but not full learning plans) can be downloaded as well. On the contrary, videos from Youtube, Vistia or Vimeo cannot be downloaded. 

When your app is online, access the course, then press the ellipsis icon in the top right corner and press the Download button that appears at the bottom of the screen. Alternatively, you can download a specific learning object by pressing by ellipsis icon in the object’s row on the screen, then pressing the Download button that appears at the bottom of the page.

ALL of the objects that are downloaded for offline viewing are compressed on the backend side so that the required data to be transferred is reduced to the minimum size, thus saving time and memory space for the download.  After the download is complete they are expanded by the app so that they can be played immediately.

You can see the progress of the download directly on your screen. In case there are any errors during the download process or if your phone does not have enough free storage space to download an object, an error message and icon will appear.

Once courses and objects are successfully downloaded, you’ll find them in the Offline Content area of your app. Access that tab from your main menu. From here,  you are able to play the downloaded courses and learning objects when you’re in offline mode, and your progress will be tracked. Once your app is online again, your progress will be synced and your LMS will record the progress you made while offline. 

Please note that if you are playing the same learning object on both the mobile app and your desktop platform, the most recent tracking will take priority.